1. Processing Time

Orders are usually processed within 1-3 business days after payment is confirmed. Processing time does not include weekends and public holidays.

2. Shipping Methods and Delivery Times

We ship from China. Estimated delivery times are:

● United States: 7-20 business days

● Canada: 7-20 business days

● Europe: 7-30 business days

● United Kingdom:7-20 business days

● Australia and other regions: 7-30 business days

Delivery times are estimates only and may vary due to customs clearance, carrier delays, or incorrect address information.

3. Shipping Costs

Shipping costs are calculated at checkout based on destination, weight, and shipping method. Some products may qualify for free shipping.

4. Customs, Duties, and Taxes

International orders may be subject to import duties, taxes, and customs fees. These charges are the customer’s responsibility unless otherwise stated. We are not responsible for delays caused by customs inspection.

5. Address Changes

If you need to change your shipping address, please contact us at [Support Email] as soon as possible. We cannot guarantee address changes once the order has been shipped.

6. Lost, Damaged, or Missing Packages

If your package is lost, damaged, or missing, please contact us at [Support Email] with your order number. We will investigate with the carrier and offer a replacement or refund where appropriate.